Our Company Policies

Placing Orders

Feel free to use our on-line shopping cart. If you're having any problems with the cart, please write to us and we will get you a quote within 1 business day.

Be sure to double check your address! If the package is sent with an incorrect address, and is returned to us, you are responsible for the reshipping costs.

Payment Information

We accept Visa, Mastercard, and Discover. We do not accept personal checks or money orders at this time.

Shipping Information

We ship using UPS and during checkout you will be able to choose between UPS Ground, UPS 2nd Day Air, and UPS 3 Day Select. Shipping costs are calculated based on weight, size, and destination of the boxes used to fulfill your order. Shipping prices will be displayed before your finalize your order. We never charge more than the displayed shipping quote.

International Shipping

At this time, we will only ship orders within the United States. Sorry for the inconvienance.

Shipping Times

We strive to ship all orders within 1 business day. During the busy holiday season, it may take 2 business days for us to get your order shipped. Your total delivery time is our processing time plus shipping time which will vary depending on what shipping service you choose during checkout.

Published Prices

Crafter's Touch reserves the right to adjust prices at any time.

Product Return Policy

Crafter's Touch offers the highest quality products available. If there is a problem with your order please observe our return policy:

Returns must occur within 14 days of your shipment receipt. Products must be unused. All returns are subject to a 15% restocking fee. We are not responsible for shipping delays and cannot reimburse for shipping expenses.

To return your order, please contact our customer service department by email at webmaster@crafterstouch.com to obtain an invoice number and a product return address. Once you have a return invoice number and address, return your product like this:

  • Place the original invoice (or a copy) inside the shipping box.
  • Write the return invoice number on your shipping box
  • Ship the box to the product return address

All craft projects and images are property of Crafter's Touch. A link to any page on Crafter's Touch is appreciated. You may give a link and description of our crafts on other websites or media, but copying, reworking, or republishing our copyright material on other web sites, craft groups or print publications without express permission is against the law. Copyright © 2004-2005 Crafter's Touch. All Rights Reserved.

Liability Disclaimer

The information contained in this website is to the best of our knowledge, true and complete. All suggestions, advice, projects, or tips found herein to not include guarantees from Crafter's Touch, nor do we accept any liability connected with the use of information contained in this site. By using this site, you accept all terms of this user agreement.

In no event shall Crafter's Touch be liable for any direct, indirect, incidental, consequential, special, and exemplary damages, or any damages whatsoever, arising from the use or performance of this website or from any information, services, or products obtained through this website, even if Crafter's Touch has been advised of the possibility of such damages.

If you have any other questions, please write to us sales@crafterstouch.com.